Learn how we ship your order & how to track it

Where do you ship from?
Spinnaker operates two websites and depending on your location, you will be automatically redirected to our international website (https://www.spinnaker-wat...
Mon, 2 Nov, 2020 at 1:00 PM
What couriers do you use?
We normally employ and use several couriers depending on their availability and capability of delivering the shipment within an appropriate time frame. We w...
Mon, 2 Nov, 2020 at 2:14 PM
Do I have to pay Import Tax or VAT?
If you ordered through the Spinnaker International website (https://www.spinnaker-watches.com) While we offer FREE worldwide shipping, please note that thi...
Mon, 2 Nov, 2020 at 2:18 PM
How long does delivery take?
Under normal circumstances, once the shipment has been handed over to the courier, delivery takes approximately 3-5 business days to be completed.  Howe...
Mon, 2 Nov, 2020 at 2:22 PM
How can I track my order?
Once your order is shipped out, you will receive an automated shipping update via the email that was used to place the order which will include your shipmen...
Mon, 2 Nov, 2020 at 2:25 PM
I missed the delivery of my shipment, what should I do?
If no one was present at your address during delivery, the courier will normally leave you their contact card with instructions on how you may request redel...
Mon, 2 Nov, 2020 at 2:27 PM
Why is my delivery delayed?
Our partner couriers are committed to delivering all orders within 3-5 business days (excluding weekends and public holidays). However, sometimes it may ta...
Mon, 2 Nov, 2020 at 2:30 PM